The CQC have praised the quality of care provided by a residential care home in Solihull, after an inspection carried out in January this year found the home to to be Outstanding.
St Bernards Residential Care Home Limited in Olton, which had 39 patients in their care at the time of the inspection, was found to employ caring and compassionate staff who provided safe, responsive, caring, effective and well-led care.
Speaking about the rating Acosia Nyanin, CQC’s Head of Inspection for Adult Social Care in the central region said: “We were impressed with what we found during our inspection of St Bernards Residential Care Home Limited and inspectors were struck by how caring staff were to those using the service.
“People were at the heart of the service. The provider's philosophy, vision and values were understood and shared across the staff team. The service was innovative and creative and constantly strived to improve the quality of people's lives.
“People told us they had formed excellent relationships with the provider, staff
team and other people who lived at the home, built on trust and respect. People were supported to pursue their hobbies and interests and were actively encouraged to engage with the local community, and to participate in new experiences.
“Staff with a range of skills were available at the times people needed them to receive support in all aspects of their lives.
“There was an open and inclusive culture which placed people at the heart of the service and strove to continually improve. People were involved in giving their views on how the service was run and there were effective systems in place to monitor and improve the quality of the service provided.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said: “The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved."
