England’s Chief Inspector of General Practice has rated a Blackpool GP surgery as Inadequate and placed it into special measures following a CQC inspection.
A specialist team of inspectors rated Dr G Celikkol's Practice, also known as Grange Park Health Centre, Dinmore Avenue, Blackpool as Inadequate for providing services that were safe, well led, effective, and responsive and Requires Improvement for being caring.
The practice inspection in April 2016 was led by a CQC inspector and included a GP specialist adviser and a practice nurse specialist adviser.
The CQC have expressed concern about the inadequate systems and processes in place at the practice, drawing attention to the practice’s recruitment and training processes, as well as its monitoring of medical equipment and clinical supplies, some of which were out of date.
Another issue the inspection uncovered was the practice’s failure to maintain patient information securely.
Patient outcomes were hard to identify as little or no reference was made to audits or quality improvement and there was no evidence that the practice was comparing its performance to others, either locally or nationally.
The inspection also found little evidence to suggest that the practice was engaging with patients to seek their views of the service. They did not have a patient representative group.
Sue McMillan, Deputy Chief Inspector of General Practice said: “It is important that the people who are registered at Grange Park Health Centre can rely on getting the high quality care which everyone is entitled to receive from their GP.
“Although some people told us staff were caring and treated patients with dignity and respect, the service had failed to ensure staff were appropriately trained and safe to work with patients. Action must also be taken to address the wider concerns we identified about outcomes so that patients receive safe, high-quality primary care.
“I do not believe that the practice is likely to resolve its challenges without external support. This is why we are placing the practice into special measures.
“After a period of six months we will inspect again to check whether sufficient improvements have been made. If we find that the service provided by this practice remains inadequate, we will consider taking steps to cancel its registration with CQC.”
The CQC have said that any patients registered with the practice should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure there are no immediate risks to patient safety at these GP practices whilst improvements are being made.
