Kent Community Health NHS Foundation Trust (KCHFT) has become the first UK health service provider to adopt CriticalArc’s SafeZone technology for lone worker protection, staff safety, mass and targeted communications, and emergency response coordination.
SafeZone was acquired through the UK Government Cloud 12 Framework and is being delivered in partnership with Chubb UK. The service will help provide rapid emergency assistance for the Trust’s 5000 plus staff – including lone workers out in the community – with specialist help available regardless of the user’s location. The technology precisely locates checked-in users and enables control room operators to coordinate faster responses, for example, by directing all relevant responders to the scene of an accident.
As well as improving personal safety for thousands of healthcare workers across Kent, senior managers believe the technology will deliver far-reaching efficiency benefits that could serve as a model for other NHS trusts to follow. For example, SafeZone will improve workforce management, communication and coordination between local care teams and their team leaders.
The technology allows the Trust to set-up any number of user-groups in specialist categories so that alerts can be directed to the most appropriate manager, depending on whether the staff member is asking for routine advice, reporting a non-urgent problem using the ‘See it? Say it!’ feature in the SafeZone app, or calling for emergency response. This will allow more efficient and flexible coordination of care delivery.
